此次事件處理方法與該公司在2018年3月數(shù)據(jù)泄露的管理不善相呼應(yīng),當(dāng)時(shí)國(guó)泰航空一直等到2018年10月才就該事件發(fā)表正式聲明。危機(jī)公關(guān)處理欠妥,不可避免地會(huì)讓公眾質(zhì)疑國(guó)泰航空管理層對(duì)客戶和員工的誠(chéng)意。工銀還表示,國(guó)泰航空在二級(jí)中心和重點(diǎn)城市市場(chǎng)份額不及亞洲東部和東南部其他提供全方位服務(wù)的航空公司,導(dǎo)致國(guó)泰航空過(guò)度依賴香港的航空運(yùn)輸樞紐的競(jìng)爭(zhēng)。
就在不久之前的央視新聞的主播說(shuō)聯(lián)播中,央視知名主持人康輝曾說(shuō):“有一家名字就叫‘國(guó)泰’的香港航空公司,近期的一系列所作所為真的對(duì)不起這個(gè)名字。今天聯(lián)播也報(bào)道了香港各界支持民航局向國(guó)泰航空發(fā)出重大航空安全風(fēng)險(xiǎn)警示。可即便這樣,今天有媒體報(bào)道國(guó)泰航空還是有人參加非法集會(huì),叫囂‘搞衰旅游業(yè),讓游客不敢來(lái)香港’。這可真是笑話,國(guó)泰航空不是自稱為香港服務(wù)嗎?現(xiàn)在服務(wù)誰(shuí)呢?這么折騰下去,恐怕不是游客敢不敢來(lái)香港的問(wèn)題,而是敢不敢坐國(guó)泰航班的問(wèn)題。還是善意提醒一句:不作不死。哦,還聽(tīng)說(shuō)國(guó)泰航空有些人員聽(tīng)到普通話就假裝聽(tīng)不懂,那講英文好了:No zuo no die。
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