供應(yīng)ABB.AB.GE.安川.發(fā)那科.福克斯波羅.西屋.KUKA,.施耐德.ebm,wistro ,mdexx ,施樂百,卡特拉漢莫、伊頓
調(diào)解中出現(xiàn)新情況:
當(dāng)事人提出權(quán)益維護(hù)新訴求
4月13日上午,高新區(qū)市場監(jiān)管部門約談投訴人,聽取了其新提出的8項(xiàng)訴求。投訴要求包括:調(diào)查該車車輛歷史,要求知曉該車到店至銷售期間的基本情況;調(diào)查4S店在銷售過程中是否有強(qiáng)制消費(fèi),收取的金融服務(wù)費(fèi)是否合理等。
當(dāng)天下午,高新區(qū)市場監(jiān)管部門組織“利之星”4S店負(fù)責(zé)人與投訴人對話協(xié)商,力求促成雙方達(dá)成解決問題的一致意見。對話中,店方負(fù)責(zé)人對因購車問題引起的不愉快,向投訴人表示道歉,并表態(tài)愿立即退款、承擔(dān)市場監(jiān)管部門調(diào)查核實(shí)后相應(yīng)的法律責(zé)任。投訴人感謝市場監(jiān)管部門對消費(fèi)者的支持,但表示目前不能接受店方退款,愿意接受調(diào)查核實(shí)以后依照有關(guān)規(guī)定更換發(fā)動機(jī)、或退換車等結(jié)果。
雙方對接協(xié)商后,高新區(qū)市場監(jiān)管部門現(xiàn)場對“利之星”4S店提出,要繼續(xù)加強(qiáng)溝通解決投訴問題。4月13日晚,市市場監(jiān)管部門再次召開會議安排部署,要求對消費(fèi)者新提出的訴求和證據(jù)調(diào)查核實(shí)后,依法依規(guī)作出公正處理,切實(shí)保護(hù)消費(fèi)者的合法權(quán)益,努力營造良好的營商環(huán)境
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